Digital service access is delivered immediately after successful payment, subject to account eligibility, moderation, and availability of the platform.

All payments are processed securely by Stripe. Lectella does not store full card details. Your card statement may show “Lectella” or a similar descriptor.

You can cancel your subscription at any time online in your account settings. You do not need to call, email or speak to anyone to cancel. Cancellation takes effect at the end of your current billing period, and you keep full access until then.

All subscription payments are final except where required by applicable law. We do not issue refunds for unused days, partial months, or any remaining time in your billing cycle after cancellation. By subscribing, you confirm that you understand and accept this refund and cancellation policy.

If a renewal payment fails, your subscription may be paused or cancelled. You can update your payment method at any time to restore access.

If your account is suspended or terminated for violating our Terms, no refund will be issued for any remaining subscription time.

If you believe a charge is incorrect, please contact us first at support@lectella.com. We respond to billing inquiries within 2 business days and resolve verified errors quickly. We ask that you reach out to us directly before initiating a chargeback so we can help you faster.