LECTELL A

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FAQ

Frequently Asked Questions

What is Lectella?

Lectella is a subscription-based private social discovery platform for verified adults. Members discover curated profiles, communicate privately, and build real-world social connections in a moderated environment. Lectella does not arrange meetings and does not act as an agency.

Who can join?

Lectella is only available to adults aged 21 and over who pass our identity verification process. One account per person.

How much does membership cost?

Membership is $59 per month. The subscription renews automatically at the end of each billing period until you cancel. Pricing, billing cycle, and renewal terms are shown clearly at checkout before any charge. There are no hidden fees or additional charges.

How do I cancel my subscription?

You can cancel your subscription at any time online in your account settings. You do not need to call, email, or speak to anyone to cancel. Cancellation takes effect at the end of your current billing period, and you keep full access until then.

Do you offer refunds?

All subscription payments are final except where required by applicable law. We do not issue refunds for unused days, partial months, or any remaining time in your billing cycle after cancellation. For full details, see our Refund & Cancellation Policy.

How are payments processed?

All payments are processed securely by Stripe. Lectella does not store full card details. Your card statement may show “Lectella” or a similar descriptor.

How does identity verification work?

We use identity and liveness verification to confirm that members are real people, that profile photos match the verified individual, and that one person controls only one account. Verification data is handled in line with our Privacy Policy.

What is prohibited on Lectella?

Commercial services, solicitation, escort services, adult services, sexual services, sugar arrangements, paid companionship, and transactional relationships are strictly prohibited. Harassment, hate speech, fake profiles, and explicit, pornographic, illegal, or violent content are also prohibited. See the full list in our Community Guidelines.

Does Lectella arrange meetings?

No. Lectella does not arrange meetings and does not act as a matchmaking agency. We provide profile discovery and private communication features in a moderated environment. Any interaction outside the platform is initiated voluntarily by members and happens at their own discretion and risk.

How is my data protected?

We collect only what we need to operate Lectella. Lectella does not sell personal information and does not engage in cross-context behavioural advertising. You can access, correct, or delete your personal data at any time. See our Privacy Policy for full details.

How do I report a problem?

Report any profile, message, or behaviour that violates our Community Guidelines directly from the app or by emailing support@lectella.com. We respond to support requests within 2 business days.

How do I contact support or billing?

Support: support@lectella.com
Billing: billing@lectella.com
Legal & privacy: legal@lectella.com
Response time: within 2 business days